Frequently Asked Questions
What is the cost of an awning?
Awning prices will vary according to size, material, type and complexity. Dimensions, photos and a sketch will help to give budget prices.
What do you charge to give a quote?
Our quotes are free however if there is a long distance to travel we would prefer a commitment of sorts from the client.
Do you need plans for awnings?
How long is the process from acceptance of quote to completion of work?
Depending on the size of the installation, however your average domestic install should take between three and four weeks.
What guarantees do you offer?
We generally offer a two year workmanship guarantee and a 10 year paintwork guarantee to our aluminium products only. This is providing an acceptable method of cleaning is used every three months on areas of the structure that are not exposed to rain. Guarantees to our steel products are negotiated on request.
What are your payment terms?
A 50% deposit and the balance on practical completion are our preferred terms.
Do your awnings leak?
We have products like our Shadeports, Ventalok awnings and Sun-Adjust Patio covers that are not guaranteed to be 100% waterproof. Our Masterport and Ceiling Structure design is expected to be waterproof and generally is, however one must accept that awnings are an afterthought to the original house design and unforeseen problems can occur from time to time.
Are your installations supervised?
Yes. The team leader works and supervises his job, we also have our Operations Manager who will assist on site where need be. Depending on the installation, the consultant and Operation Manager may be required on site.
What happens if we do not pay for the awning?
We break your legs. No only joking.
For interesting articles and potential answers to your questions, be sure to visit the Awnmaster blog!